We safeguard your data with end-to-end security
Etomu values your privacy. We collect only the data necessary to connect customers with trusted service providers, process transactions securely, and maintain a safe platform.
Information We Collect
Depending on how you interact with Etomu, we collect the following types of information:
Personal Identifiers
Full name, email address, phone number, profile photo, and identity verification documents submitted during registration or provider onboarding.
Payment & Transaction Data
Mobile Money phone numbers (MTN MoMo & Airtel Money), deposit/withdrawal transaction records, and wallet escrow balances.
Service & Booking Activity
Task requests, provider quotes, location coordinates for service delivery, in-app messaging history, and dispute records.
Technical & Usage Logs
IP addresses, browser types, device attributes, cookie data, and service worker caching metrics to improve platform speed and security.
How We Use Your Information
- ✓Facilitating service bookings, provider matches, and task completion updates.
- ✓Processing secure Mobile Money deposits, payouts, and escrow holds.
- ✓Verifying provider identities and protecting users against fraud or unauthorized access.
- ✓Resolving dispute claims and conducting objective mediation.
- ✓Sending transactional email updates, notification broadcasts, and WhatsApp support messages.
Third-Party Data Sharing
We do not sell, rent, or trade your personal information. We share relevant data only under strict privacy conditions with:
- Payment Gateways (MarzPay): Phone numbers and transaction amounts required to initiate Mobile Money deposit and payout prompts.
- Cloud Storage & Database Infrastructure: Encrypted data storage powered by Cloudflare D1 and secure media hosting.
- Legal Authorities: When required by applicable Ugandan laws or court orders to investigate fraud or legal violations.
Your Data Rights
You have the right to access, update, or request the deletion of your personal account information at any time through your Account Settings. You may also request a copy of your stored transactional and wallet logs by contacting support.
Privacy & Data Inquiries
Have questions regarding your data or want to request account deletion?