Your payments remain safe during disputes
When a dispute is raised, funds remain securely held in escrow. No money is disbursed to any party until the dispute investigation is officially resolved.
Common Types of Disputes
Etomu mediates conflicts across several primary operational categories:
Incomplete or Non-Performance
The provider fails to show up, abandons the agreed service midway, or fails to deliver the promised core output.
Substandard / Poor Quality Work
The completed service severely fails to meet agreed requirements, industry standards, or task scope details outlined in the booking.
Escrow & Billing Disagreements
Conflicts regarding unauthorized additional charges, incorrect task pricing, or premature escrow release requests.
Cancellation & Scheduling Conflicts
Disputes arising from last-minute task cancellations, unannounced delays, or failure to agree on rescheduled dates.
The Dispute Resolution Process
Direct Provider & Customer Communication
Parties are encouraged to use the in-app chat to clarify expectations, request corrections, or negotiate an amicable resolution directly within 24 hours of task completion.
Lodge a Formal Dispute
If direct agreement fails, either party can click "Open Dispute" on the active booking page. Funds in escrow are immediately locked until resolution.
Evidence & Documentation Review
Both parties submit relevant evidence (photos, message history, receipts, or inspection logs). The Etomu Dispute Mediation Team reviews all records within 48 hours.
Binding Mediation Decision & Escrow Distribution
Etomu delivers a final, fair decision. Funds held in escrow are either fully refunded to the customer, released to the provider, or split proportionally based on work completed.
Important Timelines & Submission Guidelines
- Disputes must be raised within 48 hours of task completion or scheduled delivery.
- Failure to provide supporting evidence within 72 hours of opening a dispute may result in case dismissal.
- Decisions made by the Etomu Mediation Panel are final and legally binding per platform Terms of Service.
Need assistance with an active booking?
Our support team is available on WhatsApp to guide you through filing evidence.